This is the privacy policy statement for Life Insurance Specialists and Clark Family Pty Ltd in relation to this website.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information when you use our website and related services.
Information We Collect and How It is Used
To process your financial services referral request, Life Insurance Specialists may collect your name, phone number, email address, postcode, and other details relevant to the type of service you are requesting.
This information is used to match you with a suitable financial services provider or lender. Life Insurance Specialists, on behalf of Clark Family Pty Ltd, provides this information to one (and only one) of our trusted network of third-party partners (brokers, lenders, and insurers) so that they can contact you directly and provide the services you have requested.
We may also receive information from our broker, insurer, and lender partners, including updates or outcomes of your application, via secure electronic systems or APIs. This information is used solely for customer service, quality assurance, and compliance reporting.
If you do not provide the personal information we request, we may not be able to assist you with your referral or process your inquiry.
Disclosure of Personal Information
We may disclose your personal information to third-party providers, brokers, lenders, or service partners, some of whom may be located outside Australia. Where this occurs, we will take reasonable steps to ensure that these recipients handle your information in accordance with the APPs and maintain confidentiality and data security.
We require all third-party partners to comply with strict privacy and confidentiality obligations and to use your personal information only for the purpose of responding to your inquiry or providing the services you have requested.
Please note: Once you are referred to a third-party provider, their own privacy policy and terms will apply to any information you provide directly to them.
Cookies and Tracking Technologies
Life Insurance Specialists uses cookies to record session information and understand visitor interactions, including which pages are viewed. Cookies help us enhance system performance, improve user experience, and avoid showing you the same promotional material repeatedly.
We may also use third-party advertising or analytics services that employ cookies, pixels, or web beacons to measure ad performance and deliver relevant content. These partners may collect anonymous information about your visits to this and other websites.
By continuing to use our website, you consent to our use of cookies, including those from third-party providers, for analytics and marketing purposes.
Access and Correction of Personal Information
You may request access to the personal information we hold about you at any time. We will not charge any fee for making a request but may charge you reasonable costs incurred in providing access (e.g., photocopying or postage).
You may also request correction of your personal information if you believe it is inaccurate, out of date, incomplete, or misleading. We will respond to all access and correction requests within a reasonable timeframe.
To make a request, please contact us. We may ask you to submit your request in writing for security reasons.
Complaints and Dispute Resolution
If you have any concerns about how your personal information has been handled, please contact us so that we can investigate and resolve your concern promptly.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
We regularly review and update our privacy policy to ensure ongoing compliance with applicable laws and best practices. Updates will be published on this page with the latest revision date.
Contact Us
If you have any questions about this privacy statement, how we handle your information, or your dealings with this website, please contact us.
The final report from the independent review of the Life Insurance Code of Practice has landed, and it could become one of the more important consumer protection developments for life insurance Australia in recent years. Reviewer Peter Kell has put forward 85 recommendations, with most requiring changes to the Life Code. This update extends our earlier coverage of the interim review, which invited public feedback on how the Code should evolve. - read more
A recent sanction against an unnamed Australian life insurer is a timely reminder that the value of life insurance is tested most clearly at claim time. The Life Code Compliance Committee found the insurer failed to request information from claimants at the earliest appropriate opportunity, contributing to significant delays for people waiting on decisions during already difficult periods. - read more
The Australian Financial Complaints Authority (AFCA) recently dismissed a complaint from a policyholder regarding significant increases in 'level' life insurance premiums. The complainant argued that they had been misled into believing their premiums would only experience marginal increases. However, AFCA found that the insurer, Nippon Life Insurance Australia and New Zealand, was within its rights to adjust premiums, as the policy explicitly allowed for such changes. - read more
In a recent industry roundtable, the Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) convened with senior executives from 19 insurers and reinsurers to discuss the sustainability pressures facing Total and Permanent Disability (TPD) insurance. The primary concern is the significant increase in mental health-related claims, which are contributing to affordability issues for consumers and financial volatility for insurers. - read more
Life insurance might not be the first thing on your to-do list as a young family, but it plays a crucial role in safeguarding your future. By understanding the importance of life insurance, you can make informed financial decisions that benefit your loved ones in the long run. - read more
Retirement planning is the process of determining retirement income goals and the actions and decisions necessary to achieve those goals. It includes identifying income sources, estimating expenses, and implementing a plan to manage the savings and investments required to fund your future. Successful retirement planning involves a thoughtful approach to savings and a clear understanding of how different financial strategies interplay. - read more
Imagine this: you’re a young professional establishing your career, managing student loans, and possibly even thinking about buying a home. Amidst all these financial responsibilities, life insurance may seem like something to worry about much later. However, even at a young age, securing life insurance can be a vital step towards protecting your financial future. - read more
Life insurance is a contract between you and an insurer that promises to pay a designated beneficiary a sum of money upon your passing. It serves as a safety net, ensuring that your loved ones are financially secure even after you are no longer around to provide for them. - read more
Knowledgebase
Insurance: In law and economics, insurance is a form of risk management primarily used to hedge against the risk of potential financial loss.
