This is the privacy policy statement for Life Insurance Specialists and Clark Family Pty Ltd in relation to this website.
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information when you use our website and related services.
Information We Collect and How It is Used
To process your financial services referral request, Life Insurance Specialists may collect your name, phone number, email address, postcode, and other details relevant to the type of service you are requesting.
This information is used to match you with a suitable financial services provider or lender. Life Insurance Specialists, on behalf of Clark Family Pty Ltd, provides this information to one (and only one) of our trusted network of third-party partners (brokers, lenders, and insurers) so that they can contact you directly and provide the services you have requested.
We may also receive information from our broker, insurer, and lender partners, including updates or outcomes of your application, via secure electronic systems or APIs. This information is used solely for customer service, quality assurance, and compliance reporting.
If you do not provide the personal information we request, we may not be able to assist you with your referral or process your inquiry.
Disclosure of Personal Information
We may disclose your personal information to third-party providers, brokers, lenders, or service partners, some of whom may be located outside Australia. Where this occurs, we will take reasonable steps to ensure that these recipients handle your information in accordance with the APPs and maintain confidentiality and data security.
We require all third-party partners to comply with strict privacy and confidentiality obligations and to use your personal information only for the purpose of responding to your inquiry or providing the services you have requested.
Please note: Once you are referred to a third-party provider, their own privacy policy and terms will apply to any information you provide directly to them.
Cookies and Tracking Technologies
Life Insurance Specialists uses cookies to record session information and understand visitor interactions, including which pages are viewed. Cookies help us enhance system performance, improve user experience, and avoid showing you the same promotional material repeatedly.
We may also use third-party advertising or analytics services that employ cookies, pixels, or web beacons to measure ad performance and deliver relevant content. These partners may collect anonymous information about your visits to this and other websites.
By continuing to use our website, you consent to our use of cookies, including those from third-party providers, for analytics and marketing purposes.
Access and Correction of Personal Information
You may request access to the personal information we hold about you at any time. We will not charge any fee for making a request but may charge you reasonable costs incurred in providing access (e.g., photocopying or postage).
You may also request correction of your personal information if you believe it is inaccurate, out of date, incomplete, or misleading. We will respond to all access and correction requests within a reasonable timeframe.
To make a request, please contact us. We may ask you to submit your request in writing for security reasons.
Complaints and Dispute Resolution
If you have any concerns about how your personal information has been handled, please contact us so that we can investigate and resolve your concern promptly.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
We regularly review and update our privacy policy to ensure ongoing compliance with applicable laws and best practices. Updates will be published on this page with the latest revision date.
Contact Us
If you have any questions about this privacy statement, how we handle your information, or your dealings with this website, please contact us.
The latest APRA life insurance performance statistics suggest Australia’s life insurance sector remains on firmer ground than during the more volatile years of pandemic disruption, elevated claims pressure and rapid premium repricing. For policyholders, that is broadly positive. A stable insurer is better placed to pay claims, invest in service improvements and maintain confidence in long-term protection products. - read more
Australians considering life insurance are set to receive stronger protection around the use of predictive genetic test results, in a reform designed to reduce one of the more difficult barriers to seeking cover. The change is aimed at stopping life insurers from declining applications, loading premiums or applying exclusions solely because an applicant has an adverse predictive genetic test result. - read more
Fresh oversight of Australia’s life insurance sector has again drawn attention to a practical issue many households only discover at the worst possible time: the strength of a policy is not measured by the benefit amount alone, but by how clearly and fairly the insurer communicates when a claim, complaint or policy change arises. - read more
Fresh regulatory attention on death benefit claims in superannuation is a timely reminder that having life cover is only part of the protection equation. For many Australians, life insurance sits inside their super fund, often as default cover arranged automatically when they start work. That can be convenient and cost-effective, but the claims pathway may be more complex than families expect when a loved one dies. - read more
Retirement planning is the process of determining retirement income goals and the actions and decisions necessary to achieve those goals. It includes identifying income sources, estimating expenses, and implementing a plan to manage the savings and investments required to fund your future. Successful retirement planning involves a thoughtful approach to savings and a clear understanding of how different financial strategies interplay. - read more
Life insurance might not be the first thing on your to-do list as a young family, but it plays a crucial role in safeguarding your future. By understanding the importance of life insurance, you can make informed financial decisions that benefit your loved ones in the long run. - read more
Imagine this: you’re a young professional establishing your career, managing student loans, and possibly even thinking about buying a home. Amidst all these financial responsibilities, life insurance may seem like something to worry about much later. However, even at a young age, securing life insurance can be a vital step towards protecting your financial future. - read more
Life insurance is a contract between you and an insurer that promises to pay a designated beneficiary a sum of money upon your passing. It serves as a safety net, ensuring that your loved ones are financially secure even after you are no longer around to provide for them. - read more
Knowledgebase
Loss of Use: Insurance coverage that pays for the additional living expenses if your home is uninhabitable due to a covered loss.
