We also value your feedback and suggestions — they help us continually improve the Life Insurance Specialists experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
The Australian Prudential Regulation Authority (APRA) has recently finalised amendments to its prudential standards concerning the capital treatment of longevity products, including annuities. These reforms are designed to strengthen the market for retirement income products, offering Australians more robust financial security in their later years. - read more
In response to the growing prevalence of mental health conditions and their impact on insurance claims, Australia's life insurers have committed to developing a new industry action plan focused on mental health. This initiative, spearheaded by the Council of Australian Life Insurers (CALI), aims to support long-term affordability and sustainability within the industry while delivering greater clarity, fairness, and transparency for customers. - read more
The Australian Prudential Regulation Authority (APRA) has released data indicating a substantial rise in underwriting gains within the life insurance sector for the December quarter of 2025. This development marks a significant turnaround for the industry, reflecting improved performance and strategic adjustments by insurers. - read more
The Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) have jointly released the Life Insurance Claims and Disputes Statistics for the year ending December 31, 2025. This comprehensive report provides valuable insights into the performance of the life insurance industry, highlighting key trends in claims and disputes that are crucial for both consumers and industry stakeholders. - read more
Life insurance might not be the first thing on your to-do list as a young family, but it plays a crucial role in safeguarding your future. By understanding the importance of life insurance, you can make informed financial decisions that benefit your loved ones in the long run. - read more
Life insurance is a contract between you and an insurer that promises to pay a designated beneficiary a sum of money upon your passing. It serves as a safety net, ensuring that your loved ones are financially secure even after you are no longer around to provide for them. - read more
Retirement planning is the process of determining retirement income goals and the actions and decisions necessary to achieve those goals. It includes identifying income sources, estimating expenses, and implementing a plan to manage the savings and investments required to fund your future. Successful retirement planning involves a thoughtful approach to savings and a clear understanding of how different financial strategies interplay. - read more
Picture this: You and your family have just moved into your dream home. It’s a space filled with hope and countless plans for the future. But, amidst the excitement of homeownership, have you paused to consider the 'what ifs'? Unforeseen circumstances can threaten the security of your family's biggest asset—their home. - read more
Knowledgebase
Proximate Cause: The primary cause of loss in an insurance claim, which sets in motion a chain of events leading to the damage or injury.
