We also value your feedback and suggestions — they help us continually improve the Life Insurance Specialists experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Hostplus, a prominent Australian superannuation fund, has announced the extension of its group insurance partnership with MetLife Australia until June 2028. This renewed collaboration aims to elevate servicing models across claims and underwriting, ultimately delivering stronger outcomes for Hostplus members. - read more
In response to mounting affordability and sustainability pressures in the Total and Permanent Disability (TPD) insurance market, several Australian insurers have introduced innovative product options designed to better meet the evolving needs of consumers. - read more
In a recent joint CEO roundtable held on 15 April 2026, the Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC) convened with senior representatives from 19 life insurers and reinsurers to discuss the escalating pressures on Total and Permanent Disability (TPD) insurance products. The primary concern addressed was the significant increase in mental health-related claims, which are becoming more frequent and complex, thereby impacting both the affordability and sustainability of TPD insurance. - read more
HESTA, a leading Australian superannuation fund, has announced a series of changes aimed at providing more accessible and affordable insurance cover for its members. Effective from 1 July 2026, these changes include an average 12% reduction in insurance fees across all cover types, as well as enhanced protections during pregnancy and improved processes for applying for insurance cover. - read more
Imagine this: you’re a young professional establishing your career, managing student loans, and possibly even thinking about buying a home. Amidst all these financial responsibilities, life insurance may seem like something to worry about much later. However, even at a young age, securing life insurance can be a vital step towards protecting your financial future. - read more
Retirement planning is the process of determining retirement income goals and the actions and decisions necessary to achieve those goals. It includes identifying income sources, estimating expenses, and implementing a plan to manage the savings and investments required to fund your future. Successful retirement planning involves a thoughtful approach to savings and a clear understanding of how different financial strategies interplay. - read more
Life insurance might not be the first thing on your to-do list as a young family, but it plays a crucial role in safeguarding your future. By understanding the importance of life insurance, you can make informed financial decisions that benefit your loved ones in the long run. - read more
Picture this: You and your family have just moved into your dream home. It’s a space filled with hope and countless plans for the future. But, amidst the excitement of homeownership, have you paused to consider the 'what ifs'? Unforeseen circumstances can threaten the security of your family's biggest asset—their home. - read more
Knowledgebase
Insurance Policy Excess: The amount you will have to contribute when you make a claim.
